What happens next

When you call or we call you back, we’ll ask what’s happening, where it is, and whether you can turn the water off. For most jobs we’ll give you a free quote on the phone. There’s no call-out fee and no VAT. Same-day visits are standard, and for emergencies we aim to be with you within the hour.

If it’s an emergency, turn off your stop tap first. It’s usually under the kitchen sink. Then call rather than using the form.

Helpful details to have ready

• What you can see or hear, and where it is in the property
• When it started, and whether it’s getting worse
• Whether you’ve been able to turn the water off
• For flats, whether neighbours are affected too
• If you’re a tenant, whether your landlord or agent knows

If the problem turns out not to be ours, like a shared sewer for Wessex Water, a leak on Bristol Water’s side of the stop tap, or a gas boiler fault, we’ll tell you who to contact.